Communication

A personal data breach must be reported to the supervisory authority if the breach may pose a risk to data subjects rights and freedoms. Data subjects, on the other hand, must be informed if the breach is likely to pose a high risk to their rights and freedoms. For example, registrants may take steps to reduce the adverse effect (e.g. by closing their credit card).

The notification must include the following information:

• a clear description of the personal data breach
• the name and contact details of the data protection officer or other contact point from which further information can be obtained
• the likely consequences of the personal data breach
• the measures proposed or already taken by the controller; where appropriate, measures to mitigate possible adverse effects.

The organization shall determine which issues related to the information security management system need to be communicated on a regular basis. The plan must include the answers, e.g. to the following points:

• What issues are communicated? These can be e.g. new or changed security objectives
• How and when to communicate?What channels are used and how often?
• To whom is communicated? How often for security executives, how often for the entire organization or partners.
• Who takes part? Who has the right to message and from whom, for example, messages should be approved.

Task owner will take care of the implementation of the plan and regular evaluation of its effectiveness.

In the event of an incident, communication with internal and external stakeholders must be in accordance with the incident response plan.

Organizational recovery measures must be communicated as planned to critical individuals and management within the organization. Recovery measures must also be communicated to external stakeholders.