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ISO 27001 (2022): Full
5.37: Documented operating procedures

Requirement description

Operating procedures for information processing facilities should be documented and accessible to relevant personnel to ensure correct and secure operations. Documented procedures should cover various operational activities related to information security, such as routine tasks performed by multiple individuals, infrequent tasks prone to being forgotten, new tasks with potential risks, and handovers to new personnel.

How to fill the requirement

ISO 27001 (2022): Full

5.37: Documented operating procedures

Task name
Priority
Status
Theme
Policy
Other requirements
Staff guidance and training procedure in cyber security
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Personnel security
Cyber security training
50
requirements

Examples of other requirements this task affects

T11: Turvallisuuskoulutus ja -tietoisuus
Katakri
4 §: Tiedonhallinnan järjestäminen tiedonhallintayksikössä
TiHL
29. Processing under the authority of the controller or processor
GDPR
32. Security of processing
GDPR
7.2.1: Management responsibilities
ISO 27001
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Staff guidance and training procedure in cyber security
1. Task description

Our organization has defined procedures for maintaining staff's cyber security awareness.These may include e.g. the following things:

  • staff receive instructions describing the general guidelines of digital security related to their job role
  • staff receive training to maintain the appropriate digital and cyber security skills and knowledge required for the job role
  • staff demonstrate through tests that they have the security skills and knowledge required for the job role

Training should focus on the most relevant security aspects for each job role and include often enough the basics, which concern all employees:

  • employee's personal security responsibilities (e.g. for devices and processed data)
  • policies relevant for everyone (e.g. security incident reporting)
  • guidelines relevant for everyone (e.g. clean desk)
  • organization's security roles (who to contact with problems)
General security guidelines for staff
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Personnel security
Security guidelines
32
requirements

Examples of other requirements this task affects

29. Processing under the authority of the controller or processor
GDPR
8.3.2: Disposal of media
ISO 27001
9.4.4: Use of privileged utility programs
ISO 27001
11.2.7: Secure disposal or re-use of equipment
ISO 27001
12.1.1: Documented operating procedures
ISO 27001
See all related requirements and other information from tasks own page.
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General security guidelines for staff
1. Task description

Personnel must have security guidelines that deal with e.g. the following topics:

  • Using and updating mobile devices
  • Storing and backing up data
  • Privacy
  • Using email
  • Handling of printouts, papers and files
  • Reporting incidents
  • Scam prevention
Monitoring compliance with security guidelines
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Personnel security
Security guidelines
12
requirements

Examples of other requirements this task affects

T11: Turvallisuuskoulutus ja -tietoisuus
Katakri
29. Processing under the authority of the controller or processor
GDPR
18.2.2: Compliance with security policies and standards
ISO 27001
HAL-12: Ohjeet
Julkri
HAL-13: Koulutukset
Julkri
See all related requirements and other information from tasks own page.
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Monitoring compliance with security guidelines
1. Task description

Following security guidelines can be monitored either technically or directly by asking / testing employees.

Continuous development of guidelines
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Personnel security
Security guidelines
17
requirements

Examples of other requirements this task affects

T11: Turvallisuuskoulutus ja -tietoisuus
Katakri
12.1.1: Documented operating procedures
ISO 27001
HAL-12: Ohjeet
Julkri
5.37: Documented operating procedures
ISO 27001
6.3: Information security awareness, education and training
ISO 27001
See all related requirements and other information from tasks own page.
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Continuous development of guidelines
1. Task description

If staff have conflicting goals with the security guidelines, they are unlikely to follow the guidelines.

The organization actively seeks to find poorly functioning guidelines and modify either the guidelines, tools or staff priorities to enable following the guidelines.

Tasks included in the policy

Task name
Priority
Status
Theme
Policy
Other requirements
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