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ISO 27018
A.2.1: Obligation to co-operate regarding PII principals’ rights

Requirement description

How to fill the requirement

ISO 27018

A.2.1: Obligation to co-operate regarding PII principals’ rights

Task name
Priority
Status
Theme
Policy
Other requirements
Process for receiving and handling data subject requests
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Privacy
Informing and data subject requests
24
requirements

Examples of other requirements this task affects

15. Right of access by the data subject
GDPR
16. Right to rectification
GDPR
18. Right to restriction of processing
GDPR
19. Notification obligation regarding rectification or erasure of personal data or restriction of processing
GDPR
21. Right to object
GDPR
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Process for receiving and handling data subject requests
1. Task description

Whenever we process personal data, the data subject has certain rights, e.g. gain access to their data and, in certain situations, oppose processing or have their data deleted.

We have planned procedures for handling data subject requests, which may include e.g.:

  • the ways in which the data subject may make a request for information
  • methods to verify the identity of the sender
  • the persons to whom requests for information are forwarded in relation to each register
Listing offered digital services and naming owners
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Development and cloud
Cloud service management
18
requirements

Examples of other requirements this task affects

6: Organization of information security
ISO 27017
CLD 6.3: Relationship between cloud service customer and cloud service provider
ISO 27017
CLD 6.3.1: Shared roles and responsibilities within a cloud computing environment
ISO 27017
A.2: Consent and choice
ISO 27018
A.2.1: Obligation to co-operate regarding PII principals’ rights
ISO 27018
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Listing offered digital services and naming owners
1. Task description

The organization must maintain a list of digital services provided and the owners designated for them. The owner is responsible for completing the information in the service and for any other security measures that are closely related to the service.

The documentation related to the digital service includes e.g. the following information:

  • The type of digital service offered, the service category and the purpose of use
  • Data controller and related processing agreements
  • Key partners in the service supply chain and the distribution of security responsibilities (discussed in more detail in a separate task)
Data subject’s right facilitation through offered cloud services
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Development and cloud
Cloud service management
2
requirements

Examples of other requirements this task affects

A.2.1: Obligation to co-operate regarding PII principals’ rights
ISO 27018
A.2: Consent and choice
ISO 27018
See all related requirements and other information from tasks own page.
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Data subject’s right facilitation through offered cloud services
1. Task description

Cloud service customer often acts as the personal data controller and is responsible for fulfilling the data subject rights e.g. to access, correction or deletion of their personal data. Cloud service provider should provide the customer with the necessary means to enable this.

Organization has defined measures how data controllers on offered cloud services are assisted in fulfilling data subject rights. This may include e.g. cloud service features or manual support actions.

Relevant information and possible technical measures related to facilitation should be specified in the relevant contract.

Tasks included in the policy

Task name
Priority
Status
Theme
Policy
Other requirements
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