Incident response plan

All security incidents are addressed in a consistent manner to improve security based on what has happened.

In the incident treatment process:

• the reported incident is confirmed (or found unnecessary to record)
• the type and cause of incident is documented
• the risks associated with the incident are documented
• the risks are re-evaluated and treated if that is necessary after the incident
• risk mitigation measures or a decision their acceptance is documented
• people who need to be informed of the results of the incident treatment are identified (including external ones)
• possible need for a post-incident analysis is determined

The organization shall establish a incident response plan for security incidents to critical information systems. Response plans should also be tested by the necessary organizational elements. The plan should take into account at least:

• The purpose of the information system and the precautions to be taken in the event of its disruption
• Recovery plans, targets, and priorities for the order of recovery of assets
• The role of implementing the response plans and the contact details of the persons assigned to the roles
•  Continuation of normal operations regardless of the state of the information systems.
• Distribution, approval and review of response plans

In addition, the plan should at least:

• Establish a roadmap for developing disruption management capacity
• Describe the structure and organization of incident management capability
• Provides metrics to measure incident management capability

The organization has defined a process and the team involved in responding promptly to security incidents and deciding on the appropriate actions.

The first level response process includes at least:

• effectively seeking to confirm the identified incident
• deciding on the need for immediate response