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Tietoturvasuunnitelma (THL 3/2024)
6.10: Työasemien, mobiililaitteiden ja käyttöympäristön tukipalveluiden hallinta

Requirement description

Tietoturvasuunnitelmassa on kuvattava, miten tietojärjestelmien käyttöympäristössä huolehditaan asiakas- ja potilastietojärjestelmien käytössä olevien työasemien ja mobiililaitteiden hallinnasta tietoturvallisuuden näkökulmasta. Tietoturvasuunnitelmassa tai siihen liittyvissä dokumenteissa on myös kuvattava, miten laitteiden ja palvelujen virusturva- ja haittaohjelmien suojaamisen ohjelmistojen toimivuus ja päivitykset on käytännössä varmistettu, ja miten muut suojauskäytännöt on järjestetty, kuten esimerkiksi laitteiden käyttäjätunnukset, salasanat, PIN-koodit, SIM-korttien hallinta sekä kadonneiden mobiililaitteiden etälukitseminen ja/tai tyhjentäminen.

Lisäksi tietoturvasuunnitelmassa tulee kuvata, kuinka huolehditaan yleisistä käyttöympäristön tukipalveluista, kuten esimerkiksi käyttöjärjestelmän päivityksistä ja varusohjelmistojen (esimerkiksi MS Office) päivityksistä. Kokonaisuuteen liittyy mahdolliset niin kutsutut koventamiset sekä käyttöjärjestelmä- että varusohjelmistojen yhteentoimivuuden varmistaminen ja toimivuuden seuranta sosiaali- ja terveydenhuollon tietojärjestelmien kanssa.

Keskeistä on kuvata tietoturvasuunnitelmaan ja/tai sen liitteisiin ainakin edellä mainittujen asioiden osalta käyttöympäristön kokonaisuus ja se, mitkä seikat ovat palvelunantajan omaa toimintaa ja mitkä sopimuskumppanien vastuulla. Myös mahdolliset alihankkijat tulee kuvata. Asiat tulee ilmaista toimijoiden välisissä sopimuksissa riittävän tarkasti ja käytännönläheisesti, jotta muun muassa vastuu- ja työnjakokysymykset eri tilanteissa ovat sopimuskumppaneiden välillä selkeitä omavalvonnan kohteen tietoturvallisen ja sujuvan toiminnan varmistamiseksi.

How to fill the requirement

Tietoturvasuunnitelma (THL 3/2024)

6.10: Työasemien, mobiililaitteiden ja käyttöympäristön tukipalveluiden hallinta

Task name
Priority
Status
Theme
Policy
Other requirements
Selection and use of malware detection software on all devices
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Technical cyber security
Malware protection
27
requirements

Examples of other requirements this task affects

12.2: Protection from malware
ISO27 Full
12.2.1: Controls against malware
ISO27 Full
I09: Haittaohjelmasuojaus
Katakri
6.5: Tietojärjestelmien asennus, ylläpito ja päivitys
Self-monitoring
DE.CM-4: Malicious code detection
NIST
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Selection and use of malware detection software on all devices
1. Task description

Centrally select and install malware detection and repair programs and update them regularly for preventive or regular scanning of computers and media.

Programs should check at least the following:

  • files received over the network or storage media are scanned for malware before use
  • email attachments and downloaded files are scanned for malware before use
  • websites are scanned for malware
Tietojärjestelmän käyttöohjeiden ja tukipalvelujen kuvaaminen
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Social and health services security plan
System's user instructions and support
4
requirements

Examples of other requirements this task affects

6.2: Tietojärjestelmien asianmukaisen käytön kannalta tarpeelliset käyttöohjeet
Self-monitoring
6.4: Menettelytavat virhe- ja ongelmatilanteissa
Self-monitoring
6.4: Tietojärjestelmien käyttöohjeet ja ohjeiden mukainen käyttö
Tietoturvasuunnitelma
6.10: Työasemien, mobiililaitteiden ja käyttöympäristön tukipalveluiden hallinta
Tietoturvasuunnitelma
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Tietojärjestelmän käyttöohjeiden ja tukipalvelujen kuvaaminen
1. Task description

Omavalvontasuunnitelmassa on selvitettävä, miten on varmistettu, että tietojärjestelmän käyttäjällä on saatavilla tarpeelliset käyttöohjeet vähintään sillä kielellä, jonka osaaminen on vähimmäisvaatimus työtehtävässä toimimiselle.

Lisäksi omavalvontasuunnitelmassa kuvataan, millaisia tukipalveluja on saatavissa järjestelmien käytön tueksi ja kuinka käyttäjät saavuttavat nämä tukipalvelut.

Personnel guidelines for safe usage of mobile devices
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Remote work and mobile devices
Mobile device management
21
requirements

Examples of other requirements this task affects

6.2.1: Mobile device policy
ISO27 Full
10.1.1: Policy on the use of cryptographic controls
ISO27 Full
11.2.6: Security of equipment and assets off-premises
ISO27 Full
11.2.8: Unattended user equipment
ISO27 Full
12.6.2: Restrictions on software installation
ISO27 Full
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Personnel guidelines for safe usage of mobile devices
1. Task description

There are separate instructions for staff to use mobile devices. The instructions cover:

  • restrictions on installing software and using various services on your organization's devices
  • procedures for the registration of new devices
  • requirements for physical protection of equipment and installation of updates
  • access control requirements
  • protecting your organization’s data with encryption, malware protection, and backup
  • the ability of the organization to remotely control the device
Personnel guidelines for safe processing of personal and confidential data
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Privacy
Processing principles and accountability
29
requirements

Examples of other requirements this task affects

29. Processing under the authority of the controller or processor
GDPR
7.2.2: Information security awareness, education and training
ISO27 Full
11.2.8: Unattended user equipment
ISO27 Full
11.2.9: Clear desk and clear screen policy
ISO27 Full
12.1.1: Documented operating procedures
ISO27 Full
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Personnel guidelines for safe processing of personal and confidential data
1. Task description

The Data Protection Officer (or other responsible person) has drawn up operating instructions for personnel handling personal data. In addition, the Data Protection Officer is ready to advise the controller, personal data processing partners or their own staff on compliance with GDPR or other data protection requirements.

Personnel guidelines for safe data system and authentication info usage
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
System management
Data system management
32
requirements

Examples of other requirements this task affects

29. Processing under the authority of the controller or processor
GDPR
32. Security of processing
GDPR
9.3: User responsibilities
ISO27 Full
8.1.3: Acceptable use of assets
ISO27 Full
9.1.1: Access control policy
ISO27 Full
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Personnel guidelines for safe data system and authentication info usage
1. Task description

The organization should have defined guidelines for the generally acceptable use of data systems and for the management of the necessary credentials.

In addition, the owners of data systems classified as 'High' or 'Critical' priority can define, document, and implement more specific guidelines for the use of that particular data system. These guidelines can describe e.g. security requirements related to the data contained in the system.

Automatically updating and running malware prevention software
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
System management
Update and patch management
26
requirements

Examples of other requirements this task affects

12.2: Protection from malware
ISO27 Full
12.2.1: Controls against malware
ISO27 Full
I09: Haittaohjelmasuojaus
Katakri
6.5: Tietojärjestelmien asennus, ylläpito ja päivitys
Self-monitoring
DE.CM-4: Malicious code detection
NIST
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Automatically updating and running malware prevention software
1. Task description

Malware protection systems automatically check for and install updates at desired intervals and also run the desired scans at the selected frequency without needed user actions.

Maintenance and updating of data systems according to manufacturer guidelines
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
System management
Update and patch management
5
requirements

Examples of other requirements this task affects

6.5: Tietojärjestelmien asennus, ylläpito ja päivitys
Self-monitoring
6.6: Tietojärjestelmien asennus, ylläpito ja päivitys
Tietoturvasuunnitelma
6.10: Työasemien, mobiililaitteiden ja käyttöympäristön tukipalveluiden hallinta
Tietoturvasuunnitelma
Article 7: ICT systems, protocols and tools
DORA
4.1: Tietojärjestelmien tietoturvallisuus
TiHL: Tietoturva
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Maintenance and updating of data systems according to manufacturer guidelines
1. Task description

The organization must make sure that data systems are maintained and updated according to the manufacturer guidelines

Mobile device security policies and their monitoring
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Remote work and mobile devices
Mobile device management
8
requirements

Examples of other requirements this task affects

6.2.1: Mobile device policy
ISO27 Full
8.1: User endpoint devices
ISO27k1 Full
CC6.7: Restriction and protection of information in transmission, movement or removal
SOC 2
6.10: Työasemien, mobiililaitteiden ja käyttöympäristön tukipalveluiden hallinta
Tietoturvasuunnitelma
3.1.4: Management of IT and mobile data storage devices
TISAX
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Mobile device security policies and their monitoring
1. Task description

The security policies defined in the mobile device management system aim to protect the organization’s data. For example, to reduce the risk of losing devices, you can specify that the device be locked after 5 minutes of inactivity or that the device be completely wiped after 3 failed login attempts.

It may make sense to test new policies first with a small group of users. Policies also require oversight. You can initially select a setting for policies that informs the administrator of settings that violate the policy, but does not completely block access.

Tasks included in the policy

Task name
Priority
Status
Theme
Policy
Other requirements
No items found.

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1.1 (MIL2): Manage IT and OT Asset Inventory
C2M2: MIL1
1.1 (MIL3): Manage IT and OT Asset Inventory
C2M2: MIL1
1.1.1: Availability of information security policies
TISAX
1.1.1: Identify the organisation’s strategy and priorities
NSM ICT-SP
1.1.2: Identify the organisation’s structures and processes for security management
NSM ICT-SP
1.1.3: Identify the organisation’s processes for ICT risk management
NSM ICT-SP
1.1.4: Identify the organisation’s tolerances for ICT risk
NSM ICT-SP
1.1.5: Identify the organisation’s deliverables, information systems and supporting ICT functions
NSM ICT-SP
1.1.6: Identify information processing and data flow
NSM ICT-SP
1.2 (MIL2): Manage Information Asset Inventory
C2M2: MIL1
1.2 (MIL3): Manage Information Asset Inventory
C2M2: MIL1
1.2.1: Establish a process to identify devices and software in use at the organisation
NSM ICT-SP
1.2.1: Scope of Information Security management
TISAX
1.2.2: Establish organisational guidelines for approved devices and software
NSM ICT-SP
1.2.2: Information Security Responsibilities
TISAX
1.2.3: Identify devices in use at the organisation
NSM ICT-SP
1.2.3: Information Security requirements in projects
TISAX
1.2.4: Definition of responsibilities with service providers
TISAX
1.2.4: Identify the software in use at the organisation
NSM ICT-SP
1.2: Manage Information Asset Inventory
C2M2: MIL1
1.3 (MIL2): Manage IT and OT Asset Configuration
C2M2: MIL1
1.3 (MIL3): Manage IT and OT Asset Configuration
C2M2: MIL1
1.3.1: Identification of information assets
TISAX
1.3.1: Identify the users of the information systems
NSM ICT-SP
1.3.2: Classification of information assets
TISAX
1.3.2: Identify and define the different user categories
NSM ICT-SP
1.3.3: Identify roles and responsibilities linked especially to ICT security
NSM ICT-SP
1.3.3: Use of approved external IT services
TISAX
1.3.4: Use of approved software
TISAX
1.3: Manage IT and OT Asset Configuration
C2M2: MIL1
1.4 (MIL2): Manage Changes to IT and OT Assets
C2M2: MIL1
1.4 (MIL3): Manage Changes to IT and OT Assets
C2M2: MIL1
1.4.1: Management of Information Security Risks
TISAX
1.4: Manage Changes to IT and OT Assets
C2M2: MIL1
1.5 (MIL1): Management Activities for the ASSET domain
C2M2: MIL1
1.5 (MIL2): Management Activities for the ASSET domain
C2M2: MIL1
1.5 (MIL3): Management Activities for the ASSET domain
C2M2: MIL1
1.5.1: Assessment of policies and requirements
TISAX
1.5.2: External review of ISMS
TISAX
1.5: Management Activities for the ASSET domain
C2M2: MIL1
1.6.1: Reporting of security events
TISAX
1.6.2: Management of reported events
TISAX
1.6.3: Crisis preparedness
TISAX
10 §: Johdon vastuu
KyberTL
10. Processing of personal data relating to criminal convictions and offences
GDPR
10.1 (MIL2): Establish Cybersecurity Program Strategy
C2M2: MIL1
10.1 (MIL3): Establish Cybersecurity Program Strategy
C2M2: MIL1
10.1.1: Policy on the use of cryptographic controls
ISO27 Full
10.1.2: Key management
ISO27 Full
10.1.2: Key management
ISO 27017
10.1: Continuous improvement
ISO27k1 Full
10.1: Cryptographic controls
ISO27 Full
10.1: Cryptographic controls
ISO 27017
10.1: Establish Cybersecurity Program Strategy
C2M2: MIL1
10.2 (MIL2): Establish and Maintain Cybersecurity Program
C2M2: MIL1
10.2 (MIL3): Establish and Maintain Cybersecurity Program
C2M2: MIL1
10.2: Establish and Maintain Cybersecurity Program
C2M2: MIL1
10.2: Non-conformity and corrective action
ISO27k1 Full
10.3 (MIL1): Management Activities for the PROGRAM domain
C2M2: MIL1
10.3 (MIL2): Management Activities for the PROGRAM domain
C2M2: MIL1
10.3 (MIL3): Management Activities for the PROGRAM domain
C2M2: MIL1
10.3: Management Activities for the PROGRAM domain
C2M2: MIL1
10: Cryptography
ISO27 Full
10: Cryptography
ISO 27017
10: Cybersecurity Program Management (PROGRAM)
C2M2: MIL1
10: Prosessi väärinkäytöksiin reagoimiseksi
Sec overview
11 §: Poikkeamailmoitukset viranomaiselle
KyberTL
11. Processing which does not require identification
GDPR
11.1.1: Physical security perimeter
ISO27 Full
11.1.2: Physical entry controls
ISO27 Full
11.1.3: Securing offices, rooms and facilities
ISO27 Full
11.1.4: Protecting against external and environmental threats
ISO27 Full
11.1.5: Working in secure areas
ISO27 Full
11.1.6: Delivery and loading areas
ISO27 Full
11.1: Secure areas
ISO27 Full
11.2.1: Equipment siting and protection
ISO27 Full
11.2.2: Supporting utilities
ISO27 Full
11.2.3: Cabling security
ISO27 Full
11.2.4: Equipment maintenance
ISO27 Full
11.2.5: Removal of assets
ISO27 Full
11.2.6: Security of equipment and assets off-premises
ISO27 Full
11.2.7: Secure disposal or re-use of equipment
ISO27 Full
11.2.7: Secure disposal or re-use of equipment
ISO 27017
11.2.8: Unattended user equipment
ISO27 Full
11.2.9: Clear desk and clear screen policy
ISO27 Full
11.2: Equipment
ISO27 Full
11.2: Equipment
ISO 27017
11: Digiturvan mittarien määrittäminen
Sec overview
11: Physical and environmental security
ISO27 Full
11: Physical and environmental security
ISO 27017
12 §: Luotettavuutta edellyttävien tehtävien tunnistaminen ja luotettavuudesta varmistuminen
TiHL
12 §: Poikkeamaa koskeva väliraportti
KyberTL
12. Transparent information, communication and modalities for the exercise of the rights of the data subject
GDPR
12.1.1: Documented operating procedures
ISO27 Full
12.1.2: Change management
ISO27 Full
12.1.3: Capacity management
ISO27 Full
12.1.4: Separation of development, testing and operational environments
ISO27 Full
12.1: Operational procedures and responsibilities
ISO27 Full
12.2.1: Controls against malware
ISO27 Full
12.2: Protection from malware
ISO27 Full