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TISAX: Information security
9.6.1: Management of data subject requests

Requirement description

Objective: The objective is to ensure the timely processing and fulfillment of data subject requests in order to secures the rights of data subjects guaranteed by law.

Requirements (must): Requests from data subjects are processed in a timely manner.
- Procedures are in place to assist the controller in responding to data subject requests.
- Employees are trained to the effect that they must immediately contact the respective person responsible in the event of an incoming request from a data subject and coordinate the further procedure with this person.

How to fill the requirement

TISAX: Information security

9.6.1: Management of data subject requests

Task name
Priority
Status
Theme
Policy
Other requirements
Data erasure processes and the "right to be forgotten"
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Privacy
Informing and data subject requests
7
requirements

Examples of other requirements this task affects

17. Right to erasure (‘right to be forgotten’)
GDPR
A.7.3.6: Access, correction and/or erasure
ISO 27701
A.8.2.3: Marketing and advertising use
ISO 27701
TSU-19.4: Rekisteröidyn oikeudet - Tietojen oikaiseminen, poistaminen, siirtäminen, käsittelyn rajoittaminen ja vastustaminen
Julkri
P4.3: Secure disposal of personal information
SOC 2
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Data erasure processes and the "right to be forgotten"
1. Task description

In the absence of specific situations as defined in the Data Protection Regulation, but one of the following criteria is met, the data subject has the right to have his or her personal data deleted:

  • the processing is based on consent (and there is no other reason for processing) and the data subject withdraws her consent
  • the data subject objects to the processing of his or her personal data for the purposes of direct marketing or otherwise exercises his or her right of objection and there is no valid reason for such processing
  • personal data have been collected in connection with the provision of information society services

We are aware of the situations in which the "right to be forgotten" is realized in our actions. We have designed policies for these situations, which may include e.g.:

  • the ways in which the data subject may request the deletion of data
  • the means by which the identity of the sender of the request for information is verified
  • persons assisting the contact person of the databank in processing the request
  • the means by which data are securely and permanently deleted and the data subject is informed
Process for receiving and handling data subject requests
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Privacy
Informing and data subject requests
24
requirements

Examples of other requirements this task affects

15. Right of access by the data subject
GDPR
16. Right to rectification
GDPR
18. Right to restriction of processing
GDPR
19. Notification obligation regarding rectification or erasure of personal data or restriction of processing
GDPR
21. Right to object
GDPR
See all related requirements and other information from tasks own page.
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Process for receiving and handling data subject requests
1. Task description

Whenever we process personal data, the data subject has certain rights, e.g. gain access to their data and, in certain situations, oppose processing or have their data deleted.

We have planned procedures for handling data subject requests, which may include e.g.:

  • the ways in which the data subject may make a request for information
  • methods to verify the identity of the sender
  • the persons to whom requests for information are forwarded in relation to each register
Ability to provide the data subject with personal data ready for transfer
Critical
High
Normal
Low
Fully done
Mostly done
Partly done
Not done
Privacy
Informing and data subject requests
5
requirements

Examples of other requirements this task affects

20. Right to data portability
GDPR
A.7.3.8: Providing copy of PII processed
ISO 27701
TSU-19.4: Rekisteröidyn oikeudet - Tietojen oikaiseminen, poistaminen, siirtäminen, käsittelyn rajoittaminen ja vastustaminen
Julkri
9.6.1: Management of data subject requests
TISAX
See all related requirements and other information from tasks own page.
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Ability to provide the data subject with personal data ready for transfer
1. Task description

The data subject shall have the right to obtain the personal data provided to the controller in a structured, commonly used and machine-readable form and, if he so wishes, to transfer such data to another controller. This can mean, for example, a way to download data added to a web service at a time in a general format (eg XLS, XML, JSON).

The right applies when the following conditions are met:

  • personal data is processed automatically
  • the personal data concern the data subject and are provided by her
  • the processing of personal data is based on consent or agreement
  • when the transfer of data does not adversely affect the rights and freedoms of third parties

The right does not cover data that have been generated by the controller himself on the basis of data provided by the data subject (e.g. health assessments) or that have been compiled from the analysis of data generated from the data subject's monitoring (such as profiling).

Our organization is aware of situations where the data subject has the right to transfer their data. We have designed policies for these situations, which may include e.g.:

  • the ways in which the data subject may request the transfer of data
  • the means by which the identity of the sender of the request for information is verified
  • the forms in which the information is provided to the data subject
  • ways in which the data subject is informed

Tasks included in the policy

Task name
Priority
Status
Theme
Policy
Other requirements
No items found.

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