Defining required personnel competences

Competent personnel are one of the key resources for providing high quality products / services. To ensure the competence of personnel, the organization:

• determines which personnel affects the performance of the QMS
• determines the necessary competence of these people
• ensures that these people are competent on the basis of appropriate education, training, or experience
• takes actions to acquire the necessary competence (e.g. training, mentoring, reassignment, hiring), and evaluates the actions taken

It can be relevant to define required competences separately for:

• QMS key team
• other QMS users (e.g. process owners)
• all employees

Appropriate documented information needs to be available as evidence of personnel competence.