Internal communication of information

Personnel must have security guidelines that deal with e.g. the following topics:

• Using and updating mobile devices
• Storing and backing up data
• Privacy
• Using email
• Handling of printouts, papers and files
• Reporting incidents
• Scam prevention

A personal data breach must be reported to the supervisory authority if the breach may pose a risk to data subjects rights and freedoms. Data subjects, on the other hand, must be informed if the breach is likely to pose a high risk to their rights and freedoms. For example, registrants may take steps to reduce the adverse effect (e.g. by closing their credit card).

The notification must include the following information:

• a clear description of the personal data breach
• the name and contact details of the data protection officer or other contact point from which further information can be obtained
• the likely consequences of the personal data breach
• the measures proposed or already taken by the controller; where appropriate, measures to mitigate possible adverse effects.

The employment contracts specify the responsibilities of the employee and the organization for cyber security.

Contracts should include e.g.:

• the employee's legal responsibilities and rights, such as those related to copyright or data protection law
• the employee's responsibility for following the instructions, e.g. related to the use of hardware and data and the classification of information
• the employee's or temporary employee's responsibility for processing information received from other companies or other parties
• measures if the employee or temporary worker violates the safety requirements of the organization
• continuing obligations after termination of employment

The organization shall determine which issues related to the information security management system need to be communicated on a regular basis. The plan must include the answers, e.g. to the following points:

• What issues are communicated? These can be e.g. new or changed security objectives
• How and when to communicate?What channels are used and how often?
• To whom is communicated? How often for security executives, how often for the entire organization or partners.
• Who takes part? Who has the right to message and from whom, for example, messages should be approved.

Task owner will take care of the implementation of the plan and regular evaluation of its effectiveness.

The employment contract should distinguish between cyber security responsibilities and obligations that remain in force after the termination of the employment relationship. The employee should also be reminded of these at the end of the employment relationship to ensure compliance.

The organization has defined procedures to ensure that the original reporter and other personnel involved in the incident are informed of the outcome of the incident management.

Linked personnel can be documented on an optional field on the incident documentation template.

Before granting access rights to data systems with confidential information employees have:

• received appropriate guidance on their security responsibilities (including reporting responsibilities and responsibility for their own devices)
• received appropriate guidance on their security roles related to their own role (including digital security rules related to their role and information systems and their acceptable use)
• received information from cyber security contacts who can be asked for more information

By informing the units on the most important cyber security issues for them and in the language they understand, great strides can be made at the level of cyber security as staff have a better understanding of why different policies and rules apply. Informing can include distributing cyber guidelines in small chunks, various campaigns (e.g. “Security Day”), leaflets, newsletters, competitions or other similar elements.

Security informing may also be referred to as an "awareness program".